Acceptance of Terms

By accessing and using the glade-heron website and services, you accept and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

Description of Services

glade-heron provides professional development services focused on emotional intelligence, empathetic communication, negotiation skills, and leadership development. Our services include executive coaching, training workshops, consulting, and related professional development programs.

Use of Website

Permitted Use

You may use our website for lawful purposes only. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on the intellectual property rights of glade-heron or third parties
  • Transmit any harmful, offensive, or objectionable content
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with the proper functioning of the website
  • Collect or harvest information about other users without consent
  • Use automated systems to access the website without permission

Account Security

If you create an account or access secure areas of our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Intellectual Property

Ownership

All content on this website, including text, graphics, logos, images, and software, is the property of glade-heron or its licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. This license does not include the right to:

  • Modify, copy, distribute, or reproduce website content
  • Use content for commercial purposes without written permission
  • Remove or alter any copyright, trademark, or other proprietary notices

Service Engagement Terms

Service Agreements

Specific terms for coaching, training, and consulting engagements will be outlined in separate service agreements. Those agreements will govern the relationship between glade-heron and clients engaging our professional services.

Program Outcomes

While we are committed to delivering high-quality professional development services, we cannot guarantee specific outcomes or results. Success depends on many factors, including participant engagement, organizational context, and individual circumstances.

Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to:

  • Implied warranties of merchantability or fitness for a particular purpose
  • Warranties that the website will be uninterrupted, error-free, or secure
  • Warranties regarding the accuracy, reliability, or completeness of content

We do not warrant that the website or services will meet your requirements or expectations.

Limitation of Liability

To the fullest extent permitted by law, glade-heron shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use the website or services
  • Any unauthorized access to or use of our servers or personal information
  • Any interruption or cessation of the website
  • Any errors or omissions in content
  • Any conduct or content of third parties

Professional Services Disclaimer

Our services are designed for professional development and organizational improvement. They complement but do not replace professional therapy, legal counsel, medical advice, or other specialized services. We recommend consulting with appropriate specialists before making significant organizational or professional decisions.

The information provided through our website and services is for educational and informational purposes only and should not be construed as professional advice for your specific situation.

User-Generated Content

If you submit content to our website (such as through inquiry forms or feedback), you grant glade-heron a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and distribute such content for purposes related to providing and improving our services.

You represent and warrant that you own or have the necessary rights to any content you submit and that such content does not violate the rights of any third party.

Third-Party Links

Our website may contain links to third-party websites or resources. These links are provided for convenience only. We do not endorse and are not responsible for the content, products, services, or practices of third-party websites.

Indemnification

You agree to indemnify, defend, and hold harmless glade-heron, its officers, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the website or services
  • Your violation of these Terms of Use
  • Your violation of any rights of another party
  • Your conduct in connection with the website or services

Termination

We reserve the right to terminate or suspend your access to the website at any time, without notice, for conduct that we believe violates these Terms of Use or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.

Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms of Use or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Ottawa, Ontario, Canada.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

We encourage you to review these Terms of Use periodically to stay informed of any updates.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and glade-heron regarding your use of the website and services.

Contact Information

If you have questions about these Terms of Use, please contact us at:

glade-heron
427 Laurier Avenue West, Suite 810
Ottawa, ON K1R 7Y2
Canada
Email: [email protected]