Introduction

This Privacy Policy explains how glade-heron collects, uses, discloses, and safeguards your information when you visit our website or engage with our services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Submit inquiry forms on our website
  • Register for programs or services
  • Communicate with us via email
  • Participate in our coaching or training programs

This information may include:

  • Name and contact information (email address, mailing address)
  • Organization and job title
  • Information about your professional development goals and challenges
  • Payment and billing information

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions, including:

  • IP address and browser type
  • Pages visited and time spent on pages
  • Referring website addresses
  • Operating system and device information

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested information
  • Deliver coaching, training, and consulting services
  • Process payments and maintain billing records
  • Improve our website functionality and user experience
  • Send relevant communications about our services (with your consent)
  • Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

Legal Requirements

We may disclose your information when required by law, such as to comply with a subpoena or similar legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Client program records are typically retained for seven years following program completion to maintain continuity and enable follow-up services.

Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Withdraw consent for specific uses of your information
  • Opt out of receiving marketing communications
  • Lodge a complaint with the relevant data protection authority

To exercise these rights, contact us at [email protected]

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

glade-heron
427 Laurier Avenue West, Suite 810
Ottawa, ON K1R 7Y2
Canada
Email: [email protected]