Our Commitment to GDPR Compliance
glade-heron is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws. This page explains how we comply with GDPR requirements when processing personal data of individuals in the European Economic Area (EEA).
Legal Basis for Processing
We process your personal data only when we have a legal basis to do so. The legal bases we rely on include:
Consent
When you provide explicit consent for specific processing activities, such as receiving marketing communications or participating in optional programs.
Contract Performance
When processing is necessary to fulfill our contractual obligations to you, such as delivering coaching or training services you have engaged us to provide.
Legitimate Interests
When processing is necessary for our legitimate business interests, such as improving our services, website functionality, or internal operations, provided these interests do not override your fundamental rights and freedoms.
Legal Obligations
When processing is required to comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.
Your Rights Under GDPR
If you are located in the EEA, you have the following rights regarding your personal data:
Right to Access
You have the right to request confirmation of whether we process your personal data and, if so, to access that data along with information about how we process it.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent.
Right to Restriction of Processing
You have the right to request that we restrict processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state where you reside, work, or where an alleged infringement occurred.
Exercising Your Rights
To exercise any of your rights under GDPR, please contact us at [email protected]. We will respond to your request within one month, though we may extend this period by two additional months if necessary, in which case we will inform you of the extension and the reasons for the delay.
We may request specific information from you to confirm your identity before processing your request.
Data Protection Officer
For questions about our data protection practices or to exercise your rights, you may contact our data protection representative at [email protected].
Data Transfers
When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as:
- Transferring data to countries recognized by the European Commission as providing adequate data protection
- Implementing Standard Contractual Clauses approved by the European Commission
- Using other mechanisms recognized under applicable data protection laws
Data Security
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
- Encryption of personal data in transit and at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Staff training on data protection and security
- Incident response and breach notification procedures
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay. We will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach, unless the breach is unlikely to result in a risk to your rights and freedoms.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting requirements. When determining retention periods, we consider:
- The nature and sensitivity of the data
- The purposes for which we process the data
- Whether we can achieve those purposes through other means
- Legal, regulatory, tax, accounting, or other statutory retention requirements
Automated Decision-Making
We do not engage in automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.
Changes to This Policy
We may update this GDPR compliance information from time to time. We will notify you of significant changes by posting the updated information on this page.
Contact Information
For questions about GDPR compliance or to exercise your rights, contact us at:
glade-heron
427 Laurier Avenue West, Suite 810
Ottawa, ON K1R 7Y2
Canada
Email: [email protected]